Why silence is golden for those who sell sleep
As a hotelier, you’re in the business of selling sleep. And if your hotel is in a bustling city centre, that is not – as you know – something you can always guarantee to your guests. And our business? We’re here to transform even your noisiest rooms, more dramatically and more easily than you probably thought possible.
But above all, we’re here to transform your business – and with it, your capacity to delight existing customers, to attract new ones, and to achieve a clear-cut marketing edge over rival hotels. How? By enabling you to offer your guests an urban haven in the very heart of a busy metropolis. A place where they can enjoy a more peaceful night’s sleep than they expected. In this way, silence really can be golden for those who sell sleep.
Our Process
Step 1 - Initial Enquiry
Before contacting us, please make sure you have certain details to hand. These include: the property location and type (especially if it’s a listed building or in a conservation area), the details of your problem and the kind of windows and glazing you currently have. We will make sure we have enough information to plan an effective initial visit.
For more details of Our Process please see Our Process Explained.
Step 2 - Initial Visit (Noise Assessment & Pricing Survey)
An acoustic specialist will talk you through your best options and – using a NTi XL2 Acoustic Analyser – give you an immediate idea of the different noise levels, and advise you on your best options. By agreeing to a Initial Visit there is no obligation to commit to our service; this is an opportunity to understand your needs more clearly.
For more details of Our Process please see Our Process Explained.
Step 3 - Quotation & Noise Report
Based on the survey completed during the Initial Visit, our team will email a full costing within 72 hours. We will also provide a valuable Noise Report which explores our problem analysis, the level of noise pollution and our suggested solution. Within another 48 hours, we will follow up with a courtesy call, to ensure everything is clear.
For more details of Our Process please see Our Process Explained.
Step 4 - Installation Survey
Once you’ve chosen to proceed with us and paid an initial deposit, we’ll arrange for senior surveyors to visit. By taking accurate ‘to the millimetre’ measurements, we can assess the best method of installation. We’ll also confirm your various aesthetic preferences (eg – which timber, paint colour and ironmongery), and will then pass your order to our factory.
For more details of Our Process please see Our Process Explained.
Step 5 - Manufacture Updates
The manufacturing process takes approximately ten weeks. Every three weeks our customer service team will give you an update so you know how your windows are progressing.
For more details of Our Process please see Our Process Explained.
Step 6 - Installation
Two weeks in advance, we’ll provide you with an installation date. For the installation we use an acoustic foam to enhance the noise reduction. At no point will we leave the property unprotected or exposed; if one window comes out, another goes in. The entire installation will be overseen by a single project manager.
For more details of Our Process please see Our Process Explained.
Step 7 - Follow Up
One week after the installation, we will follow up with a courtesy call. This to make sure that everything is to your satisfaction, and to answer any questions you have about making the most of your new windows or doors.
For more details of Our Process please see Our Process Explained.