Transform what you offer

One of the most cost-effective ways to reduce complaints, and boost your bookings, is by reducing the outside noise. So do it right. Choose Silent Windows by Hugo Carter. Already we’ve transformed the fortunes of five-star hotels across the capital and elsewhere in the UK. By offering clients a quiet room, you give yourself a distinct competitive edge over your noisy competitors.

Is this what you are experiencing?

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Noise complaints

For hotel guests, noise is the number one reason to complain.

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Poor reviews

It’s the last thing you want. Have you checked your TripAdvisor ratings?

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Loud neighbours

Is the appeal of your central location negated by the urban noise?

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Damaged reputation

It’s hard to recover the cost of negative reviews and refunds.

Is this what you are seeking?

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Happier customers

The kind that keep coming back… and recommend you to their friends.

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Great reviews

Imagine how a five-star rating on Trip Advisor will impact your hotel.

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Urban haven

Now it’s possible to create a countryside feel in the centre of town.

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Competitive edge

Be the first to assure your guests of a sound sleep, wherever they stay.

Transform what you offer your guests

Whether you’re a five star hotel close to the flightpath, or a boutique hotel whose guests are regularly irritated by outside noise, we can help you offer your guests the best of both worlds. A prime location without the curse of noise.

Noise is bad for business. It regularly tops the complaints charts for hotels in the UK.

Tranquility transforms profits. It positively impacts client retention and staff morale.

You can reduce noise by up to 55dB. Acoustic noise reduction far outperforms what’s possible with ‘regular’ double glazing.


So why choose us in particular?

Hugo Carter is the UK’s leading provider of noise reduction windows; we call them ‘Silent Windows’. We believe our hotel clients particularly value three things:

Our Approach. We won’t sell to you. Our initial Hotel Visit is from a specialist, not a salesman. On that visit, we’ll walk you through your best noise reduction options, and give you a full noise survey of your hotel. 

Our Products. No-one in the UK is able to offer you more advanced ‘noise reduction’ windows, coupled with outstanding craftsmanship. Every window or door is bespoke. Learn more here.

Our Expertise. We understand The Science of Silence. Our experts are trained at the Institute of Acoustics. That wisdom goes into every aspect of our service – from the initial survey through to the installation. And we have delighted a string of five star hotels in London and beyond.

So what will be your reason for choosing us?

Our hotel clients come to us for various reasons. See which matches your own situation.

“On Trip Advisor, the only bad reviews we ever get tend to be about the noise.”

“We’ve been looking at soundproofing options. And want to make the right choice.”

“Refunding clients unhappy about the noise is proving a costly business.”

“We want to give this place a distinct competitive edge over neighbouring hotels.”

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Did you know?

Contrary to popular belief, traditional double glazed windows have a very limited impact on noise reduction; they are barely more effective than single glazing. If you want to achieve the best noise reduction, what you need is specialist acoustic double glazing.

What’s the best proof to date of a client being delighted with the results?

The Radisson Blu Edwardian Grafton Hotel on Tottenham Court Road.

In Autumn 2016 we installed our windows to create a single quiet room.

Our client was so delighted that they have since contracted us to carry out installation across an entire first floor of the same hotel in 2017… and in two more hotels within the Radisson chain.

For more questions visit our FAQ section.

Arrange an Initial Hotel Survey today.

Hearing is believing. Request a Hotel Survey and you won’t be visited by a sales person, but by a specialist who understands the science of silence.

We’ll measure the noise levels in one of the rooms that’s subject to the greatest noise, using a specialist noise analyser.

We’ll talk you through your options and the various logistic and aesthetic factors to consider.

We’ll develop a thorough understanding of exactly what you need.

We’ll follow our visit up with an Acoustic Noise Report, together with our estimate.

By agreeing to an Initial Hotel Survey, there is no obligation to commit to our service. This is your opportunity to weigh up how good a match we are for your needs and ambitions.

“I honestly didn’t think it was going to make as much difference as it did.”

Jeremy, West London

Step 1 - Initial Enquiry

Before contacting us, please make sure you have certain details to hand. These include: the property location and type (especially if it’s a listed building or in a conservation area), the details of your problem and the kind of windows and glazing you currently have. We will make sure we have enough information to plan an effective initial visit.

For more details of Our Process please see Our Process Explained

Step 2 - Initial Visit (Noise Assessment & Pricing Survey)

An acoustic specialist will talk you through your best options and – using a NTi XL2 Acoustic Analyser – give you an immediate idea of the different noise levels, and advise you on your best options. By agreeing to a Initial Visit there is no obligation to commit to our service; this is an opportunity to understand your needs more clearly.

For more details of Our Process please see Our Process Explained

Step 3 – Quotation & Noise Report

Based on the survey completed during the Initial Visit, our team will email a full costing within 72 hours. We will also provide a valuable Noise Report which explores our problem analysis, the level of noise pollution and our suggested solution. Within another 48 hours, we will follow up with a courtesy call, to ensure everything is clear.

For more details of Our Process please see Our Process Explained

Step 4 - Installation Survey

Once you’ve chosen to proceed with us and paid an initial deposit, we’ll arrange for senior surveyors to visit. By taking accurate ‘to the millimetre’ measurements, we can assess the best method of installation. We’ll also confirm your various aesthetic preferences (eg – which timber, paint colour and ironmongery), and will then pass your order to our factory.

For more details of Our Process please see Our Process Explained

Step 5 - Manufacture Updates

The manufacturing process takes approximately ten weeks.  Every three weeks our customer service team will give you an update so you know how your windows are progressing.

For more details of Our Process please see Our Process Explained

Step 6 - Installation

Two weeks in advance, we’ll provide you with an installation date. For the installation we use an acoustic foam to enhance the noise reduction. At no point will we leave the property unprotected or exposed; if one window comes out, another goes in. The entire installation will be overseen by a single project manager.

For more details of Our Process please see Our Process Explained

Step 7 - Follow Up

One week after the installation, we will follow up with a courtesy call. This to make sure that everything is to your satisfaction, and to answer any questions you have about making the most of your new windows or doors.

For more details of Our Process please see Our Process Explained

Download our noise reduction brochures

To learn more about how we helped Radisson Hotel, please download ‘Radisson Case Study’

To learn more about The Science of Silence, please download our technical brochure.

In the first instance, please complete the form below.

And if you prefer to pick up the phone to talk to us, please call us on 0203 953 5553.

Either way, we’ll be happy to explore how we can best help you to transform what you experience, offer or build.

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W4 5YA

0203 733 9577


HUGO CARTER LTD., BUILDING 3, 566 CHISWICK HIGH RD, CHISWICK, LONDON W4 5YA | T: 0203 953 5553 | COMPANY NUMBER: 07389105 | VAT NUMBER: GB 160 9746 89 | FENSA: 35698