Hoteliers

Transform what you offer

One of the most cost-effective ways to reduce complaints, and boost your bookings, is by reducing the outside noise. So do it right. Choose Silent Windows by Hugo Carter. Already we’ve transformed the fortunes of five-star hotels across the capital and elsewhere in the UK. By offering clients a quiet room, you give yourself a distinct competitive edge over your noisy competitors.

Is this what you are experiencing?

Noise complaints

For hotel guests, noise is the number one reason to complain.

Poor reviews

It’s the last thing you want. Have you checked your TripAdvisor ratings?

Loud neighbours

Is the appeal of your central location negated by the urban noise?

Damaged reputation

It’s hard to recover the cost of negative reviews and refunds.


Is this what you are seeking?

Happier customers

The kind that keep coming back… and recommend you to their friends.

Great reviews

Imagine how a five-star rating on Trip Advisor will impact your hotel.

Urban haven

Now it’s possible to create a countryside feel in the centre of town.

Competitive edge

Be the first to assure your guests of a sound sleep, wherever they stay.

Our Process

Step 1 - Initial Enquiry

Before contacting us, please make sure you have certain details to hand. These include: the property location and type (especially if it’s a listed building or in a conservation area), the details of your problem and the kind of windows and glazing you currently have. We will make sure we have enough information to plan an effective initial visit.

For more details of Our Process please see Our Process Explained.

Step 2 - Initial Visit (Noise Assessment & Pricing Survey)

An acoustic specialist will talk you through your best options and – using a NTi XL2 Acoustic Analyser – give you an immediate idea of the different noise levels, and advise you on your best options. By agreeing to a Initial Visit there is no obligation to commit to our service; this is an opportunity to understand your needs more clearly.

For more details of Our Process please see Our Process Explained.

Step 3 - Quotation & Noise Report

Based on the survey completed during the Initial Visit, our team will email a full costing within 72 hours. We will also provide a valuable Noise Report which explores our problem analysis, the level of noise pollution and our suggested solution. Within another 48 hours, we will follow up with a courtesy call, to ensure everything is clear.

For more details of Our Process please see Our Process Explained.

Step 4 - Installation Survey

Once you’ve chosen to proceed with us and paid an initial deposit, we’ll arrange for senior surveyors to visit. By taking accurate ‘to the millimetre’ measurements, we can assess the best method of installation. We’ll also confirm your various aesthetic preferences (eg – which timber, paint colour and ironmongery), and will then pass your order to our factory.

For more details of Our Process please see Our Process Explained.

Step 5 - Manufacture Updates

The manufacturing process takes approximately ten weeks.  Every three weeks our customer service team will give you an update so you know how your windows are progressing.

For more details of Our Process please see Our Process Explained.

Step 6 - Installation

Two weeks in advance, we’ll provide you with an installation date. For the installation we use an acoustic foam to enhance the noise reduction. At no point will we leave the property unprotected or exposed; if one window comes out, another goes in. The entire installation will be overseen by a single project manager.

For more details of Our Process please see Our Process Explained.

Step 7 - Follow Up

One week after the installation, we will follow up with a courtesy call. This to make sure that everything is to your satisfaction, and to answer any questions you have about making the most of your new windows or doors.

For more details of Our Process please see Our Process Explained.

Download our noise reduction brochure

To learn more about The Science of Silence, please download our brochure.

Download now

In the first instance, please complete the form below.

And if you prefer to pick up the phone to talk to us, please call us on 0203 953 5553.

Either way, we’ll be happy to explore how we can best help you to transform what you experience, offer or build.