Transform what you experience

Are you ready to make your home a more peaceful place? Whether it’s for you and your family, or to make your house more ‘sellable’ to its next owners, we have good news. The difference our Silent Windows can make is more dramatic than you might imagine. Hearing is believing.

Is this what you are experiencing?

plane noise icon

Plane Noise

Are you woken every morning by the same transatlantic flight?

car noise icon

Road Noise

Are you struggling to hear your TV or to fully relax at home?

sleepless nights icon

Sleepless Nights

Are you tired of being tired? And longing for a good night’s sleep?

ill health icon

Ill Health

Excessive noise can lead to cardiovascular disease and high stress.

Is this what you are seeking?

peaceful home icon

An Urban Haven

Create a tranquil bubble for you and your family.

sound sleep icon

Sound Sleep

Treat yourself to a decent night’s sleep. Every night.

increased home value icon

Increased Home Value

Transform the value of your home, and your capacity to sell it.

improved health icon

Improved Health

Tranquility is proven to reduce the risk of stroke and heart attack.

Transform the quality of your home life

Would you like to restore tranquility to your home? Expect to be surprised by the dramatic difference we can make when we soundproof your home.

Noise harms. Those living with noise pollution of over 55dB are likely to suffer health problems*. In London this affects 1.6 million people.  (*According to the World Health Organisation). 

Tranquility heals. Fitting your home with noise reduction windows can have a hugely healing impact on you and your family.

You can reduce noise by up to 55dB. This far outperforms what’s possible with ‘regular’ double glazing.

homeowner sleeping

So why choose us in particular?

Hugo Carter is the UK’s leading provider of noise reduction windows; we call them ‘Silent Windows’. What sets us apart? From what our clients tell us, we believe it’s down to three things:

Our Approach. We won’t sell to you. Our initial Home Visit is from a specialist, not a salesman. On that visit, they’ll help you understand exactly what you need, walk you through your best noise reduction options, and give you a full noise survey of your home.

Our Products. No-one in the UK is able to offer you more advanced ‘noise reduction’ windows, coupled with outstanding craftsmanship. Every window or door is bespoke. Learn more here.

Our Expertise. We understand The Science of Silence. Our surveyors are trained by experts at the Institute of Acoustics. That wisdom goes into every aspect of our service – the initial survey – the pre-installation visit – and the way our team approaches the installation itself.

What will be your reason for choosing us?

Our clients come to us for various reasons – as you’ll see from the various video and Trustpilot testimonials on this site. See if any of these match your own situation…

“When we bought the place, we had no idea the road traffic would be this noisy.”

“The flightpath is proving a real obstacle to selling this great home.”

“We have two daughters. Both are struggling to sleep because of the noise.”

“The constant disruption is playing havoc with our health and with my working life.”

Did you know?

When it comes to constructing noise reduction windows and doors, there are certain things we won’t touch with a bargepole. (Not even a fine oak bargepole.) We’re talking about such ‘hollow’ materials as aluminium and UPVC that ‘leak’ noise and are highly unlikely to last you a lifetime. That’s why we only use the finest hardwood timber in all our products.

What is so special about your windows?

We believe it is a combination of three things:

The depth of acoustic expertise that goes into the design of every one of our windows.

The degree to which our windows are bespoke, based on a deep understanding of your needs.

The installation process, where again we take specific steps to optimise the noise reduction.

For more questions visit our FAQ section.

Arrange a FREE home visit today.

You won’t be visited by a sales person, but by a specialist who understands the science of silence and who can talk you through your best options.

We’ll measure the noise levels in different rooms in your home using a specialist noise analyser.

We’ll talk you through your options and the various logistic and aesthetic factors to consider.

We’ll get a thorough understanding of exactly what you need. (It may vary from the front to the back of the house.)

We won’t recommend our own windows if they’re not suitable and you won’t be delighted with the results.

By agreeing to an Initial Home Visit, there is no obligation to commit to our service. This is your opportunity to weigh up how good a match we are, and to understand your needs more clearly.

“I honestly didn’t think it was going to make as much difference as it did.”

Jeremy, West London

Step 1 - Initial Enquiry

Before contacting us, please make sure you have certain details to hand. These include: the property location and type (especially if it’s a listed building or in a conservation area), the details of your problem and the kind of windows and glazing you currently have. We will make sure we have enough information to plan an effective initial visit.

For more details of Our Process please see Our Process Explained

Step 2 - Initial Visit (Noise Assessment & Pricing Survey)

An acoustic specialist will talk you through your best options and – using a NTi XL2 Acoustic Analyser – give you an immediate idea of the different noise levels, and advise you on your best options. By agreeing to a Initial Visit there is no obligation to commit to our service; this is an opportunity to understand your needs more clearly.

For more details of Our Process please see Our Process Explained

Step 3 – Quotation & Noise Report

Based on the survey completed during the Initial Visit, our team will email a full costing within 72 hours. We will also provide a valuable Noise Report which explores our problem analysis, the level of noise pollution and our suggested solution. Within another 48 hours, we will follow up with a courtesy call, to ensure everything is clear.

For more details of Our Process please see Our Process Explained

Step 4 - Installation Survey

Once you’ve chosen to proceed with us and paid an initial deposit, we’ll arrange for senior surveyors to visit. By taking accurate ‘to the millimetre’ measurements, we can assess the best method of installation. We’ll also confirm your various aesthetic preferences (eg – which timber, paint colour and ironmongery), and will then pass your order to our factory.

For more details of Our Process please see Our Process Explained

Step 5 - Manufacture Updates

The manufacturing process takes approximately ten weeks.  Every three weeks our customer service team will give you an update so you know how your windows are progressing.

For more details of Our Process please see Our Process Explained

Step 6 - Installation

Two weeks in advance, we’ll provide you with an installation date. For the installation we use an acoustic foam to enhance the noise reduction. At no point will we leave the property unprotected or exposed; if one window comes out, another goes in. The entire installation will be overseen by a single project manager.

For more details of Our Process please see Our Process Explained

Step 7 - Follow Up

One week after the installation, we will follow up with a courtesy call. This to make sure that everything is to your satisfaction, and to answer any questions you have about making the most of your new windows or doors.

For more details of Our Process please see Our Process Explained

Download our noise reduction brochures

To learn more about The Science of Silence, please download our brochure.

To learn more about how we can help you return to tranquillity, please download our ‘Home Silent Home’ brochure.

In the first instance, please complete the form below.

And if you prefer to pick up the phone to talk to us, please call us on  0203 953 5553.

Either way, we’ll be happy to explore how we can best help you to transform what you experience, offer or build.

Silent Windows Trustpilot
FENSO Registered Company Logo
Hugo Carter Logo
Radisson Blu Logo
Southampton Solent University Logo

W4 5YA

0203 733 9577


HUGO CARTER LTD., BUILDING 3, 566 CHISWICK HIGH RD, CHISWICK, LONDON W4 5YA | T: 0203 953 5553 | COMPANY NUMBER: 07389105 | VAT NUMBER: GB 160 9746 89 | FENSA: 35698