Transform what you build

Maybe you’ve been waiting for a different kind of product. Or for a different kind of supplier. With Silent Windows by Hugo Carter, you now have both. Transform what you can build for your clients, and with it your own reputation. Because now you have a new material to build with. Silence.

Is this what you are experiencing?

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Unreliable suppliers

Are you let down by suppliers, and having your reputation damaged?

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Disappointed clients

How often your process is spoiled by unreliable suppliers and contractors?

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Lack of technical expertise

Do you want partners with rare knowledge and industry experience?

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Missed opportunities

Are you unable to take on the projects you could with a like-minded partner?

Is this what you are seeking?

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Top quality supplier

A true partner who fully appreciates the importance of reputation.

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Deep technical wisdom

Have ready access to a vast wealth of knowledge and first-hand experience.

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New Build Possibilities

Approach challenging projects with new confidence and capability.

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Enhanced reputation

Gain a competitive edge by including innovative systems in your design.

Transform what you can build for your clients

 On your next architectural project – whether you’re retained by your client and working directly with the supplier, or simply making a recommendation – know this. We’ve been chosen by a string of architects and five star hotels. Why? For combining a premium acoustic noise reduction solution with an outstanding level of service.

Know that we can enable you to:

Reduce noise by up to 55dB. That’s because acoustic noise reduction windows significantly outperform what’s possible with ‘regular’ double glazing.

Resolve conservation and listed building challenges more easily. With a variety of options that can work for even Grade II listed buildings; these range from secondary windows to those that ‘mimic’ sash windows.

Deliver completely bespoke solutions. Before manufacturing each window or door, we don’t just measure the space; we measure the noise. And we will always take care to talk a client through their options and choices.

So why choose us in particular?

Hugo Carter is the UK’s leading provider of noise reduction windows; we call them ‘Silent Windows’. Both our homeowner and hotel clients value three things:

Our Approach. We won’t sell to them. Our initial visit is from a specialist, not a salesman. On that visit, we’ll walk them through their best noise reduction options, and give them a full noise survey.

Our Products. No-one in the UK is able to offer you more advanced ‘noise reduction’ windows, coupled with outstanding craftsmanship. Every window or door is bespoke. Learn more here.

Our Expertise. We understand The Science of Silence. Our experts are trained at the Institute of Acoustics. That wisdom goes into every aspect of our service – from the initial survey through to the installation. And to date we have delighted a wealth of homeowners and five star hotels.

What will be your reason for choosing us?

Different architects, and other developers, approach us for various reasons. See which scenario most closely matches your own situation.

 “A lack of specific up-to-the-minute expertise has cost us dearly on two projects.”

“Whenever I recommend a supplier, I want my clients to be delighted, not disappointed.”

“Increasingly, we seek suppliers who share our ethos and our standards.”

“I’m after highly knowledgeable suppliers who can bring something extra to a project.”

How much do your current suppliers care about your reputation?

The construction industry is notorious for unreliable and untimely suppliers. We understand the importance of your reputation and will go an extra mile to enhance it. This approach is highly valued by the various architects with whom we work closely.

As an architect, what’s the greatest single difference you can make to my practice?

By giving you direct access to a rare depth of specialist knowledge about acoustic windows and doors, this same expertise can be of immediate and significant benefit to your clients. Also, the quality of our workmanship and our interaction with customers is likely to only enhance  your reputation.

For more questions visit our FAQ section.

Arrange a initial consultation today.

If you’re an Architect, there are two primary ways for our relationship to begin.

Maybe you have a specific architectural project in mind.

If so, we’d be happy to arrange an initial consultative visit to your client – whether they’re a homeowner or a hotelier. We can then provide you – and them – with a full noise report.

Or perhaps you’re interested in our capacity to support you on a consultative basis.

Our team of specialists and surveyors have all been trained by experts from the Institute of Acoustics. So there’s a continuous thread of expertise that runs through our service – from the initial visit to the final installation.

We take particular pride in our understanding of the silence of science. And are happy to support architects, developers and builders on projects that call for ready access to such expertise.

“It has made a massive difference to soundproofing in our home and the process of installing it could have been really painful but it was really smooth and really easy…”

Melanie, Muswell Hill

Step 1 - Initial Enquiry

Before contacting us, please make sure you have certain details to hand. These include: the property location and type (especially if it’s a listed building or in a conservation area), the details of your problem and the kind of windows and glazing you currently have. We will make sure we have enough information to plan an effective initial visit.

For more details of Our Process please see Our Process Explained

Step 2 - Initial Visit (Noise Assessment & Pricing Survey)

An acoustic specialist will talk you through your best options and – using a NTi XL2 Acoustic Analyser – give you an immediate idea of the different noise levels, and advise you on your best options. By agreeing to a Initial Visit there is no obligation to commit to our service; this is an opportunity to understand your needs more clearly.

For more details of Our Process please see Our Process Explained

Step 3 – Quotation & Noise Report

Based on the survey completed during the Initial Visit, our team will email a full costing within 72 hours. We will also provide a valuable Noise Report which explores our problem analysis, the level of noise pollution and our suggested solution. Within another 48 hours, we will follow up with a courtesy call, to ensure everything is clear.

For more details of Our Process please see Our Process Explained

Step 4 - Installation Survey

Once you’ve chosen to proceed with us and paid an initial deposit, we’ll arrange for senior surveyors to visit. By taking accurate ‘to the millimetre’ measurements, we can assess the best method of installation. We’ll also confirm your various aesthetic preferences (eg – which timber, paint colour and ironmongery), and will then pass your order to our factory.

For more details of Our Process please see Our Process Explained

Step 5 - Manufacture Updates

The manufacturing process takes approximately ten weeks.  Every three weeks our customer service team will give you an update so you know how your windows are progressing.

For more details of Our Process please see Our Process Explained

Step 6 - Installation

Two weeks in advance, we’ll provide you with an installation date. For the installation we use an acoustic foam to enhance the noise reduction. At no point will we leave the property unprotected or exposed; if one window comes out, another goes in. The entire installation will be overseen by a single project manager.

For more details of Our Process please see Our Process Explained

Step 7 - Follow Up

One week after the installation, we will follow up with a courtesy call. This to make sure that everything is to your satisfaction, and to answer any questions you have about making the most of your new windows or doors.

For more details of Our Process please see Our Process Explained

Download our noise reduction brochures

To learn more about The Science of Silence, please download our technical brochure.

To learn more about how we can help your clients return to tranquillity, please download our ‘Home Silent Home’ brochure.

In the first instance, please complete the form below.

And if you prefer to pick up the phone to talk to us, please call us on 0203 953 5553.

Either way, we’ll be happy to explore how we can best help you to transform what you experience, offer or build.

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0203 733 9577


HUGO CARTER LTD., BUILDING 3, 566 CHISWICK HIGH RD, CHISWICK, LONDON W4 5YA | T: 0203 953 5553 | COMPANY NUMBER: 07389105 | VAT NUMBER: GB 160 9746 89 | FENSA: 35698