How we apply or gather the ‘Science of Silence’ at each stage…
Taking your noise signature
The first time you meet our engineers, you’ll soon realise that they’re not just there to ‘measure’ the noise.
They’re there to understand ‘everything’: the problem, what’s behind it… and whether the solution might need to extend beyond windows.
Our initial in-depth survey usually takes at least an hour – and is designed to help you make an informed decision about what’s best.
Using only the finest materials
The natural density of our engineered timber makes it the perfect noise suppressor.
Exceptionally strong and durable, it is also a powerful insulator, as it comes from slow-growing tree varieties.
And we only use glass from the world’s most renowned manufacturers – such as Pilkington and Saint Gobain.
Sometimes at this stage we will liaise with architects to ensure an effective bespoke solution.
Again done by our own team
Cutting, assembling, sanding, spraying… every single aspect of this stage is done by people who are experts in what they do.
And because we employ our own manufacturing teams – typically these are individuals who have now been with us for many years – we have got full control over the manufacturing process.
A unique process, refined by IOA experts
Your noise reduction is only as good as its weakest point.
To put it another way, there is little point investing in windows designed to achieve a high level of noise reduction, unless the process of fitting them is done to the same high standard.
That is why, with the help of chartered noise engineers from the IOA (Institute of Acoustics), we have designed a completely unique installation method.
What we guarantee and why…
One year after installing your windows, we will pay you a complementary maintenance visit.
Before then, you’ll find we are ‘there for you’ in more ways than you might expect. (Ask us to share the story about the client who locked herself out of her home.)
Our commitment to delighting our customers may explain why so many come back to us, asking for particular members of our team by name.
Laboratory and on-site
There’s a distinct value to both kinds of testing. To us, the laboratory tests are imperative… as they give us accurate data in a carefully controlled environment.
On the other hand, on-site testing enables us to understand specific scenarios – eg. what’ll happen when we install this kind of window in this type of room.
That in turn helps us to manage customer expectations.
The training that sets us apart
Our fascination with the Science of Silence continues to deepen.
Having originally reached out to the Institute of Acoustics to design our own bespoke training in noise reduction, we came to realise that this wisdom was too precious to keep to ourselves.
Hence the development of our RIBA-approved CPD for architects. By enabling them to improve their designs, we can all live in a quieter environment.