Not all soundproof windows
are the same...

Imagine creating the quietest spaces in the noisiest places, restoring real tranquility to your home, treating your hotel guests to a blissful night’s sleep, and seeing new possibilities for what you can build. Imagine a world with Silent Windows.

The Science of Silence

Whether you’re a homeowner, a hotelier or an architect, our Silent Windows are exactly what you need in the face of increasing noise pollution. We create environments where people can relax and live to the full without distractions. No one can decrease the decibels more dramatically than Silent Windows by Hugo Carter.

We invite you to explore our state-of-the-art products and to hear what sets us apart. See how we are using our expertise in the ‘Science of Silence’ to transform our customers’ environments and with it, their lives.

Step By Step Process

Our process is split into seven stages. We go to great lengths to clarify your needs in depth at the outset, and as we never outsource, it means that understanding runs through the entire project – from inquiry to installation. It’s hard to overestimate the value of that end-to-end expertise and involvement.

For more details of our process please see Our Process Explained.


Step 1

Initial Enquiry

Before contacting us, please make sure you have certain details to hand. These include: the property location and type (especially if it’s a listed building or in a conservation area), the details of your problem and the kind of windows and glazing you currently have.

We will make sure we have enough information to plan an effective initial visit.

Step 2

Initial Visit (Noise Assessment & Pricing Survey)

An acoustic specialist will talk you through your best options and – using a NTi XL2 Acoustic Analyser – give you an immediate idea of the different noise levels, and advise you on your best options.

By agreeing to an Initial Visit there is no obligation to commit to our service; this is an opportunity to understand your needs more clearly.

Step 3

Quotation & Noise Report

Based on the survey completed during the Initial Visit, our team will email a full costing within 72 hours. We will also provide a valuable Noise Report which explores our problem analysis, the level of noise pollution and our suggested solution.

Within another 48 hours, we will follow up with a courtesy call, to ensure everything is clear.

Step 4

Installation Survey

Once you’ve chosen to proceed with us and paid an initial deposit, we’ll arrange for senior surveyors to visit. By taking accurate ‘to the millimetre’ measurements, we can assess the best method of installation.

We’ll also confirm your various aesthetic preferences (eg – which timber, paint colour and ironmongery), and will then pass your order to our factory.

Step 5

Manufacture Updates

The manufacturing process takes approximately ten weeks.

Every three weeks our customer service team will give you an update so you know how your windows are progressing.

Step 6


Two weeks in advance, we’ll provide you with an installation date. For the installation we use an acoustic foam to enhance the noise reduction.

At no point will we leave the property unprotected or exposed; if one window comes out, another goes in. The entire installation will be overseen by a single project manager.

Step 7

Follow Up

One week after the installation, we will follow up with a courtesy call.

This to make sure that everything is to your satisfaction, and to answer any questions you have about making the most of your new windows or doors.

Contact Us

Download our noise reduction brochure

To learn more about The Science of Silence, please download our brochure.

Download now